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HUMBLE OFFICE

2023 | UX/UI Design

Humble Office is a recently established subsidiary of Interior Secrets that specializes in office pods and booths designed to minimize external office noise.

ABOUT:

The brand aims to carve out a niche in the growing return to office movement. As a result, I have been assigned the responsibility of developing the style, branding, and website design for Humble Office, ensuring it aligns with a playful yet professional theme that represents the brand effectively.

ROLES:

I assumed the roles whilst developing this site:‍

- UX Designer

- UI Designer

‍- Digital Design consultant

PROJECT SPECIFICATIONS:

Tools:‍

- Figma

- Adobe

- Illustrator

- Adobe Photoshop

- Notion

DELIVERABLES:

Interaction Design:‍High-fidelity prototype in line with chosen Shopify theme.‍

UX/UI Design:‍

- Competitive analysis

- Personas

- User Research

- Low-Fidelity Wireframes

- High-Fidelity prototypes and mockups

- Branding

SHOPIFY:

‍Pushing design and changes on to a live website.‍‍

RESEARCH:

The research I conducted was centered around the competition both domestically and internationally. What they provide to the customers and how they’re websites are designed will help with the quality control aspect of our site. Since the site will be built on Shopify. The themes will already have had most of their A/B testing done. It was more looking at competitors UI to see where they lack and how we can compensate with our own UX.‍

FINDINGS:

Domestic market is more focused on office furniture as a whole instead of boothsInternational sites have tailored and dynamic design with various UX features includedSome companies are focused on selling the pods as a specialist supplier of them ‍

TARGET AUDIENCE:

The booths and pods offered by Humble Office are characterized by their high cost and complexity during installation. As a result, we have chosen to focus on a specialized market consisting of office managers, CEOs, and open workspace developers. Given the specific nature of this target audience, it is important to note that it encompasses individuals of varying genders. Additionally, since our primary focus is on managerial roles or C-level executives, we are primarily addressing individuals who are 35 years of age or older.

The creation of these personas will help in bringing clarity to the target audience and what they’re needs and wants are.


Sam Courts - User Persona
Sam Courts - User Persona

Alexandria Zu - User Persona
Alexandria Zu - User Persona

BRANDING

The first step in the process involved redesigning the logo, which initially included a full stop at the end. During discussions with the stakeholders, we carefully considered how the logo should be modified to align with the new year. Ultimately, we decided to remove the full stop as we deemed it unnecessary for the brand.

When selecting the colors, our focus was on maintaining a professional appearance. Both Calibre and Interior Secrets primarily utilize shades of black and white in their branding. For Humble, we initially suggested using navy as the main color with a complementary accent, such as orange. However, upon reflection, we felt that this combination appeared too playful. As a result, we ultimately decided to retain the navy color as it was, creating a more conservative color approach for the brand.

When selecting fonts for the Humble Office brand, I drew inspiration from Interior Secrets. To create contrast, I paired a minimal sans-serif font with a bolder serif font. For the serif font, I chose Judson Bold due to its substantial weight, which lends itself well to creating bold and impactful graphics for social media and website headers. The font's width also helps in capturing attention within a newly emerging market.

In contrast to Judson, I opted for the sans-serif font Jost. With its clean and modern geometric design, Jost offers a striking contrast to Judson. It exudes a sense of openness, emphasizing that Humble Office is a new brand aiming to disrupt the market. By utilizing Jost, I sought to convey a contemporary and innovative feel to the typography.


Quick mockup of Humble's branding
Quick mockup of Humble's branding

T‍HE THEME


As a new brand, we had to carefully select an attractive theme on Shopify. Among the options we considered were 'Split', 'Broadcast', and 'Native', to name a few. Given that our primary objective was to establish a strong presence in a niche market, we desired a website theme that conveyed dynamism and specialization. Ultimately, we decided to utilize the 'Split' theme, which met our requirements on several fronts.

The 'Split' theme aligned with our goals in multiple ways. 

Firstly, its clean and modern appearance resonated well with our professional target audience. We aimed to create a sense of credibility and sophistication. 

Secondly, the theme's dynamic features, such as the parallax scrolling effect, set us apart from our competitors. This added a premium touch to the user interface, making it feel more polished and high-quality. 

Lastly, the 'Split' theme supported powerful imagery, allowing us to showcase our office pods and booths in a compelling manner. This feature played a crucial role in emphasizing the unique selling points of our products.

By selecting the 'Split' theme, we were able to create a website that effectively communicated our brand's professionalism, expertise, and the innovative nature of our offerings in the emerging field of office pods and booths.

A CHALLENGE

The primary challenge we faced at this stage was acquiring suitable imagery and incorporating content into the live website. However, since I was already familiar with the chosen theme, I was able to create mockups and prototypes based on its capabilities and limitations. One significant obstacle was the absence of professional photographs specifically tailored to our brand. We lacked the resources and time to set up the booths for a professional photoshoot, and we also lacked the expertise in doing so. Furthermore, we were still in the early stages of refining the copywriting, requiring multiple iterations to ensure it accurately represented our brand's voice and message.

The Solution

Regarding the media issue, the booths were procured from a manufacturer who supplied them to various companies. We approached the manufacturer to request permission to create 3D renders and utilize any existing product photography they had available. While we did receive a few images, they were of low quality. To address this, I utilized AI upscaling techniques to enhance the images, ensuring they aligned with the theme and were visually appealing to viewers.

Additionally, we scheduled a specific time and date to set up one of the booths and conduct a dedicated photoshoot. This allowed us to capture high-quality photographs that showcased the product effectively. Fortunately, the obtained photos proved to be sufficient for Humble's needs.

Furthermore, we were fortunate that the manufacturer provided us with video footage. To fill in any gaps or further enhance the media content, I edited the provided video footage, integrating it into the website as an additional visual asset.

By leveraging a combination of upscaled images, professionally captured photographs, and edited video content, we were able to ensure that Humble Office had compelling media assets to showcase the booths and engage website visitors.

The chosen theme for Humble Office on Shopify 2.0 offers a range of powerful features not available on Interior Secrets. This provided me with flexibility and a better understanding of how to execute the desired website design.

Following an in-depth exploration of theme options, I gained insights into their strengths and weaknesses and began working on a prototype that aligned well with the chosen theme.

‍Regarding the media issue, the booths were procured from a manufacturer who supplied them to various companies. We approached the manufacturer to request permission to create 3D renders and utilize any existing product photography they had available. While we did receive a few images, they were of low quality. To address this, I utilized AI upscaling techniques to enhance the images, ensuring they aligned with the theme and were visually appealing to viewers.

Additionally, we scheduled a specific time and date to set up one of the booths and conduct a dedicated photoshoot. This allowed us to capture high-quality photographs that showcased the product effectively. Fortunately, the obtained photos proved to be sufficient for Humble's needs.

Furthermore, we were fortunate that the manufacturer provided us with video footage. To fill in any gaps or further enhance the media content, I edited the provided video footage, integrating it into the website as an additional visual asset.

By leveraging a combination of upscaled images, professionally captured photographs, and edited video content, we were able to ensure that Humble Office had compelling media assets to showcase the booths and engage website visitors.

The chosen theme for Humble Office on Shopify 2.0 offers a range of powerful features not available on Interior Secrets. This provided me with flexibility and a better understanding of how to execute the desired website design.

Following an in-depth exploration of theme options, I gained insights into their strengths and weaknesses and began working on a prototype that aligned well with the chosen theme.



Landing page Wireframe
Landing page Wireframe

Product page Wireframe V1
Product page Wireframe V1

Subsequently, I iterated on the wireframe based on theme features, incorporating feedback and suggestions from stakeholders. I also analyzed competitor further websites to identify areas where we could improve and make our website more attractive.



Product page Wireframe V2
Product page Wireframe V2

A snapshot of one of our competitors, ROOM.
A snapshot of one of our competitors, ROOM.

Using the feedback received, I refined the high-fidelity prototype, which would serve as the foundation for the final website. Multiple meetings with stakeholders ensured that all aspects aligned with the brand and that our media and content surpassed that of our competitors.



Product page V1
Product page V1

With the high-fidelity prototype complete, I collaborated with the developer to bring the website to life. As a relatively new user of the Shopify platform, this process proved more demanding than anticipated.

However, upon reviewing the first iteration of the website, the stakeholders expressed dissatisfaction, feeling that it did not meet the standards set by more upmarket competitors. The product page, in particular, was criticized for its haphazard arrangement of elements.

To address these concerns, I returned to wireframing and created an improved version of the product page. Key changes included reorganizing features and measurements into separate tabs, enhancing the presentation of key selling points, and adding depth to the overall site design.


Wireframe of the second iteration
Wireframe of the second iteration

Taking the feedback into account, I redesigned the product page in the new high-fidelity prototype, focusing on maximizing the capabilities of the theme to ensure it stood out from the competition.


High Fidelity prototype of the second iteration
High Fidelity prototype of the second iteration

I continued to collaborate with the developer to ensure that this version of the product page met the highest quality standards. By closely aligning with the feedback provided by stakeholders and product managers, we refined and enhanced the design.

I continued to collaborate with the developer to ensure that this version of the product page met the highest quality standards. By closely aligning with the feedback provided by stakeholders and product managers, we refined and enhanced the design.


‍RESULT

The end result is a visually appealing and sophisticated website that exudes an upmarket and clean aesthetic. When compared to other companies that provide similar specialty furniture, we confidently stand out as the leading brand in the domestic market. However, we are considering a strategic expansion of Humble to position ourselves as an Office Furniture specialist. While office pods and booths remain our niche focus, we aim to broaden our expertise in this realm. We recognize that our international competitors may view this approach as unsustainable, but at the time of writing, the decision is still under consideration and is part of Humble's future plans.

LEARNING

Ultimately, I went into this project assuming that the theme will do the leg work for me. Instead, it was the other way around, I had to learn the theme and its intricacies. Sure, in comparison to web builders like Wordpress or Webflow, it's quite rudimentary. However, I realized that the theme can be quite potent with the visual design aspect. So, I honestly believe that we pushed the theme to its limit to the point where we would need to rely on apps to fully realize the website.

The theme does come with a few upsides however, since the UI work was already done we did not need create a kit from scratch. Furthermore, the sites presets where already designed with the user in mind. Custom work was not needed so we had a quick setup with the site.

Humble as of writing does require re-evaluation with the stakeholder. Aesthetically, they like it. It fits their vision of the site. However, another question arises if they would need to branch out away from Office Pods and into specalizing into Office furniture in general. Something to take note of in the future.

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